At tools.com, we strive to provide our customers with the highest quality tools and accessories. However, we understand that sometimes a product may not meet your expectations or needs. That's why we have a simple and hassle-free return policy in place.
If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund. Please note that the item must be unused and in its original packaging to be eligible for a return.
To initiate a return, simply contact our customer service team at support@tools.com. Our dedicated team will guide you through the return process and provide you with a return authorization number.
Once you have obtained the return authorization number, please securely package the item and include the return authorization number on the outside of the package. Ship the item back to us using a trackable shipping method of your choice.
Upon receiving the returned item, our team will inspect it to ensure that it meets the return eligibility criteria. If the item is deemed eligible for a refund, we will process the refund to your original payment method within 5 business days.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label for the return.
If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with your tools.com shopping experience.
Thank you for choosing tools.com for all your tool and accessory needs. We appreciate your business and look forward to serving you again in the future.